Shipping policy

Order Processing and Shipping

Orders generally process within 5 business days of purchase but may take up to 10 business days during peak shipping seasons.

Once your order has processed you will receive a shipment confirmation email with a tracking number. Please allow up to 2 business days for tracking pages from carriers to reflect updates.

Delivery Fees

If you are ordering outside of the United States, you may be subject to pay customs or duty taxes in order to receive your package. These charges are enforced by and paid to your country or territory and not Potluck. Shipments with unpaid fees will likely be Returned-to-Sender. Potluck will not mark customer orders as gifts to avoid delivery fees.

Return-to-Sender

We process refunds when returned packages are received and processed at our location. Orders that are Returned-to-Sender may be re-shipped to a new address after customers pay an additional shipping fee. Original shipping and order fulfillment fees are not reimbursed.